HELP / FAQ

Have a question? We're here to help.

A few links that might point you in the right direction:

- Returns & Exchanges
- Sizing & Fit
- General questions about Ugmonk

ABOUT
UGMONK

Ugmonk started in 2008 as my creative outlet to design high-quality, minimalist products that I wanted. Now over a decade later, we are still a family-run business that's committed to creating and curating thoughtfully-designed products that will stand the test of time.

We obsess over the details (some people might think we’re crazy) but we think it’s worth it. Here’s what our customers are saying.

We’re humbled to have customers from all parts of the world and see Ugmonk continue to spread to people who share the same values of design and quality.

One word: “ugg-munk”

While the actual origin of the word remains a secret, we chose the name because it was simple enough to remember and weird enough to stand out. When we chose the name “Ugmonk” it had no connotations or associations which allowed us to define it to what it is today.

ORDERS

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.

Yes, we certainly do. You can purchase Ugmonk Gift Cards here. The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees or expiration dates.

SHIPPING

We ship to almost every country in the world and have customers in over 75 countries.(We don't currently ship to: Albania, Algeria, Colombia, Indonesia, Malaysia, Morocco, Pakistan, Slovenia, Tunisia, Vietnam, and more)

All orders are shipped via FedEx or USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

DOMESTIC SHIPPING (within the USA):

Standard Shipping (FedEx Ground, USPS First Class, or Priority Mail): 5-10 business days
Express Shipping (FedEx Express or USPS Express Mail): 2-3 business days


INTERNATIONAL SHIPPING (varies per country):

First Class International: 3-5 weeks (customs processing times vary)
Priority International: 10-15 business days (customs processing times vary)

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.